What To Do If My SASSA Status Check failed?

Bybursariesafrica

Checking your application status is an important step to make sure you’re receiving the support you need.

However, encountering a “failed” status check can be frustrating.

This article aims to explain this situation and guide you through the necessary steps to resolve it.

There are several reasons why your SASSA status check might fail and we’ll explore all of them in detail.

Why Your SASSA Status Check Failed

There are several reasons why your SASSA status check might fail. Here are the most common ones:

  1. Incorrect Information: Typos or errors when entering your ID number, cellphone number, or bank details during application can lead to a failed verification. Double-check all information for accuracy.
  2. Data Discrepancies: Mismatches between your information on SASSA’s systems and other government departments (Home Affairs, etc.) can cause verification issues.
  3. Technical Glitch: Occasionally, the SASSA website might experience technical difficulties. Try again later or check for official SASSA updates on social media or news platforms.
  4. Outstanding Applications: If you have a pending application from a previous month, it can affect the status check for the current month. Resolved outstanding applications first.
  5. Eligibility Issues: In some cases, your application might be declined due to not meeting the eligibility criteria for the specific SASSA grant you applied for.

How Do I Check My SASSA Status Online?

To check your SASSA grant application status, follow these steps:

  1. Visit the official SASSA SRD website
  2. Click on “Your SASSA SRD R350 Status Details”
  3. Enter your South African ID number and mobile phone number used during application.
  4. Click on “R350 Status Check”.

The website will display your application status details, including approval, pending, or decline.

What Does “Identity Verification Failed” Mean?

“Identity verification failed” on your SASSA status check indicates a mismatch between the information you provided and SASSA’s records.

This could be due to typos, outdated information, or discrepancies with other government departments.

How Do I Fix a “Failed Identity Verification” on My SASSA Application?

For an “Identity Verification Failed” status, you’ll need to lodge an appeal for reconsideration. Here’s how:

  1. Visit the SASSA SRD website.
  2. Click on “Appeals”.
  3. Select “Lodge Appeal”.
  4. Enter your ID number, cellphone number, and SASSA grant reference number.
  5. Choose the reason for your appeal (Identity Verification Failed).
  6. Submit your appeal and verify with a one-time pin (OTP) received via SMS.

How Long Does It Take for a SASSA Appeal to Be Reviewed?

The processing time for SASSA appeals can vary. However, it generally takes between 30-60 days to receive a response.

You can track the progress of your appeal by logging into the SASSA SRD website with your ID number and mobile number.

Can I Apply for a SASSA Grant if My Status Check Failed?

Yes, you can still apply for a SASSA grant even if your status check failed.

Ensure you provide accurate information during application and address any outstanding applications before submitting a new one.

How Do I Contact SASSA for Help with My Application?

For further assistance with your SASSA application or status check, you can contact SASSA through the following channels:

  1. SASSA National Call Centre: 0860 601 060 (toll-free)
  2. Email: [email protected]
  3. Visit your nearest SASSA local office.

How to Resolve Your Failed SASSA Status Check

Here’s a step-by-step guide to address a failed SASSA status check:

  1. Review the Reason for Failure: Carefully analyze the reason for the failed status check. Was it due to incorrect information, outstanding applications, or a technical glitch?
  2. Correct Any Errors: If the issue is incorrect information, double-check your ID number, cellphone number, and bank details. Ensure they match your official documents.
  3. Resolve Outstanding Applications: If you have pending applications from previous months, address them first. This might involve submitting additional documents or contacting SASSA