How do I check my SASSA statement?

The South African Social Security Agency disburses various social grants to eligible citizens.

Keeping track of these grants and their disbursement schedules is needed for proper financial planning.

This article will guide you through the different methods of checking your SASSA statement to ensure you have easy access to your grant information.

What is a SASSA statement?

A SASSA statement is a detailed record of your grant activity with the South African Social Security Agency.

It includes information such as:

Grant type (e.g. Old Age Grant, Disability Grant, Child Support Grant)
Grant amount deposited
Date of deposit
Any deductions made (if applicable)
Remaining balance (applicable to SASSA card accounts)

How can I check my SASSA statement online?

SASSA does not currently offer a dedicated online portal for accessing grant statements.

However, you can check your application status, which might indicate recent grant payments, through the SASSA SRD Grant Status Check Portal.

How can I check my SASSA statement via USSD?

There are two USSD codes you can use to check your SASSA grant balance, depending on the type of grant you receive:

For Social Relief of Distress (SRD) Grant: Dial 1203210# and follow the prompts. You will be required to enter your ID number.
For other SASSA grants: Dial 12069277#. This service might not be available for all grant types. It’s recommended to contact your nearest SASSA local office for confirmation.

Can I check my SASSA statement at the Post Office?

Yes, you can obtain a mini statement reflecting your recent SASSA grant transactions at any South African Post Office branch.

This service is free for the first statement per month. Here’s what you need to do:

Visit your nearest South African Post Office branch.
Inform the teller you want a mini statement for your SASSA account.
Provide your SASSA card or ID document for verification.
The teller will then print a mini statement reflecting your recent transactions.

Can I get a full statement for my SASSA account?

While mini statements offer a glimpse of recent transactions, full statements provide a more comprehensive record of your grant activity over a specific period.

Unfortunately, full statements are not readily available at Post Office branches.

However, you can request a full statement by contacting your nearest SASSA local office.

There might be a processing fee associated with this service.

How do I get a full SASSA statement?

To obtain a full SASSA statement, you can visit a participating SA Post Office branch. Here’s what to do:

Locate a participating SA Post Office branch near you. You can find a branch locator on the SA Post Office website.
Visit the branch during operating hours and approach the SASSA counter.
Inform the official that you require a full statement for your SASSA grant.
You may be required to present your ID document for verification.
A mini statement (covering the last three months) might be provided free of charge. However, a full statement (covering a longer period) may incur a minimal fee.

What if I lose my SASSA card or forget my PIN?

If you lose your SASSA card, report it immediately to SASSA by calling their toll-free number at 0800 601 160.

You can also visit your nearest SASSA local office to report a lost card and request a replacement.

For forgotten PINs, you can reset them at any ATM or point-of-sale terminal displaying the SASSA card logo.

Alternatively, visit your nearest SASSA local office for assistance.

How do I dispute a transaction on my SASSA statement?

If you notice an unauthorized transaction on your SASSA statement, you can dispute it by following these steps:

Contact SASSA through their toll-free number at 0800 601 160.
Visit your nearest SASSA local office.
Report the discrepancy online through the SASSA website.

When reporting the issue, ensure you have details like the transaction date, amount, and any relevant reference numbers.

SASSA will investigate the matter and advise you on the next steps.