Why is my R350 still pending?

Bybursariesafrica

The South African Social Security Agency (SASSA) disburses the R350 Social Relief of Distress (SRD) grant to unemployed South Africans who are experiencing financial hardship.

If you’ve applied for the R350 grant and your application status remains “pending,” this article can help you understand the reasons and what steps you can take.

What is the “Pending” Status?

A “pending” status on your SASSA application means that SASSA has received your application but hasn’t reached a final decision.

This could be due to various reasons, including:

  1. Verification Checks: SASSA conducts thorough checks to ensure applicants meet eligibility criteria. They verify personal details against government databases, such as your ID number and income information. In some cases, these checks can take time.
  2. High Application Volume: During periods with a surge in applications, processing times can increase. SASSA prioritizes processing applications based on various factors, potentially leading to delays.
  3. Missing Information: Ensure your application includes all required details, such as your ID number, bank account details (if applicable), and accurate contact information. Missing information can stall the application process.
  4. Technical Issues: Occasionally, technical glitches within the SASSA system can cause delays.

What You Can Do If Your R350 Application is Pending

These are some of the things you can do if your R350 application remains pending:

  1. Wait Patiently: In most cases, a “pending” status doesn’t indicate a problem with your application. SASSA recommends allowing a reasonable timeframe for processing, especially during high application volumes.
  2. Check Your Status Regularly: You can conveniently check your application status through various SASSA channels:
    • SASSA website
    • SASSA mobile app: Download the SASSA app from the Google Play Store or Apple App Store.
    • USSD code: Dial 1347737# on your phone and follow the prompts.
  3. Contact SASSA: If your application remains pending for an extended period (beyond a reasonable timeframe considering application volume), you can contact SASSA for assistance. Here are the contact details:
    • SASSA National Call Centre: 0860 435 777
    • SASSA Regional Offices: Locate your nearest SASSA office using the branch locator on the SASSA website.

How long does it take for a pending SASSA application to be approved?

There’s no fixed timeframe for processing SASSA applications.

However, it takes between 2-4 weeks for a decision on your application.

This timeframe can vary depending on application volume and verification requirements.

What happens if my SASSA application is declined?

If your application is declined, SASSA will notify you via SMS with the reason for the decline.

You have the right to appeal the decision within a specific timeframe (outlined in the notification).

The SASSA website provides information on the appeals process.

Can I track the progress of my SASSA application?

Unfortunately, there’s no real-time application tracking system available.

However, you can check your application status regularly using the SASSA website, mobile app, or USSD code.

What are the eligibility criteria for the R350 grant?

To be eligible for the R350 grant, you must be:

  1. A South African citizen, permanent resident, or refugee permit holder.
  2. Between 18 and 60 years old.
  3. Unemployed with no income or with an income below the SASSA threshold.
  4. Not receiving any other SASSA grant (except for a child grant).

How will I receive my R350 grant payment if approved?

If your application is approved, SASSA will disburse the grant payment electronically into your bank account (if provided during application) or through a Post Office collection point.

You’ll be notified of the chosen payment method.