How to download SRD Status Check Appeal Form

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SASSA offers the Social Relief of Distress (SRD) grant to eligible citizens facing financial difficulties.

If your SRD application was rejected, you have the right to appeal the decision.

However, the appeals process can be confusing, especially when it comes to tracking your appeal’s status.

This guide will equip you with the knowledge you need to check the status of your SRD appeal easily and efficiently.

What is the difference between reconsideration and appeal for SRD?

Prior to April 1, 2024, SASSA handled SRD reconsideration requests internally. However, the process has changed.

Now, appeals for rejected SRD applications are directed to the Independent Tribunal for Social Assistance Appeals (ITSAA).

Reconsideration involved requesting SASSA to re-evaluate their decision based on any additional information you could provide.

Appeal, on the other hand, is a formal process where the ITSAA, an independent body, reviews SASSA’s decision and makes a final ruling.

How long does it take for a SRD appeal to be finalized?

The ITSAA aims to finalize SRD appeals within a timeframe of 60 to 90 days from the date you submit your appeal.

However, this timeframe can be extended due to various factors.

These are some steps to hasten your appeal process:

  1. Ensure all your information on the appeal application is accurate and complete.
  2. Attach any relevant documents that support your claim for the SRD grant.
  3. Respond promptly to any communication from the ITSAA.

Can I check my SRD appeal status online?

Yes, you can conveniently check the status of your SRD appeal online through the official ITSAA portal.

Here’s how to check your appeal status online:

  1. Visit the SASSA SRD Grant website.
  2. Navigate to the “Appeals” section.
  3. Choose the option to “Check Appeal Status”.
  4. Enter your South African ID number and the mobile phone number used during your initial SRD application.
  5. Click “Track Appeal”.

The system will display the current status of your appeal.

What if I don’t have access to a computer or internet?

If you don’t have access to a computer or internet, you can still check your appeal status by contacting the SASSA call center at 0800 601 011.

You will need to provide your ID number and the phone number linked to your SRD application.

What documents do I need to submit with my SRD appeal?

While there’s no specific list of mandatory documents required for an SRD appeal, you will have to attach any evidence that strengthens your claim for the grant.

This may include:

  1. Proof of income (if any)
  2. Documentation supporting your financial hardship (e.g. bank statements, retrenchment letter)
  3. Proof of South African residency

Remember that the more relevant evidence you provide, the better chance you have of a successful appeal.

What happens if my SRD appeal is successful?

If your SRD appeal is successful, the ITSAA will inform SASSA of the decision.

SASSA will then process your application and initiate the payment of your backdated SRD grant installments, along with any future installments you’re eligible for.

The ITSAA’s decision is final. You cannot appeal further within the SASSA or ITSAA system.

However, you may have the right to challenge the decision in the High Court.

This is a complex legal process, and it’s highly recommended to consult with a legal professional before pursuing this option.

How do I lodge an appeal for my rejected SRD application?

Appeals for the SRD grant can be submitted electronically through the ITSAA website.

You will need your South African ID number and the mobile phone number you used during your initial application.

Here’s a step-by-step guide:

  1. Visit the ITSAA website using a reliable internet connection.
  2. Click on the “Lodge an Appeal” button.
  3. Enter your South African ID number and the phone number linked to your SRD application.
  4. The system will retrieve your application details. Verify that the information is accurate.
  5. You’ll be presented with reasons for rejection displayed by SASSA. Select the reason(s) you believe are incorrect.
  6. Attach any supporting documentation that strengthens your appeal case. This could include proof of income, bank statements, or unemployment documentation.
  7. Ensure you understand and agree to the declaration and consent documents before submitting your appeal.
  8. Click “Submit” to finalize your appeal.
  9. You’ll receive a confirmation message with a reference number for your appeal. Keep this number for future reference.