How do I change my phone number on SASSA?

Keeping your contact information up-to-date, especially your phone number, ensures you receive important notifications and updates regarding your grant application or disbursement. 

If you’ve recently changed your phone number, here’s a guide on how to update it on SASSA.

How to Change Your Phone Number on SASSA if You Have Your Application ID

This method applies if you’ve recently applied for a grant or reapplied.

1. Visit the SASSA Website: Go to the SASSA website specifically designed for updating contact details.
   
2. Enter Your Details: On the webpage, you’ll find two input fields. In the first field, enter your 13-digit South African ID number. In the second field, enter your 6-digit Application ID that SASSA issued you upon application or reapplication.
   
3. Verify Your Email: Once you enter your details, click on the “Submit” button. SASSA will send a verification code to the email address associated with your application.
   
4. Enter the Verification Code: Check your email for the verification code and enter it in the designated field on the webpage.
   
5. Update Your Phone Number: Once your email is verified, you’ll be directed to a page where you can update your contact details. Look for the section labeled “Cellphone Number” and enter your new phone number accurately.
   
6. Submit the Update: Double-check all your information before clicking “Submit” to finalize the update.

How to Change Your Phone Number on SASSA Without Your Application ID

If you don’t have your Application ID, you can still update your phone number by retrieving it first. Here’s how:

1. Go to the SASSA Application Status Page: Visit the SASSA website for checking application status.
   
2. Enter Your ID Number and Current Phone Number: On the webpage, enter your 13-digit South African ID number in the designated field. In the next field, enter the phone number you used when submitting your initial application.
   
3. Retrieve Your Application ID: Click on the “Submit” button. If the details match their records, SASSA will display your application status along with your unique 6-digit Application ID. Make note of this ID for future reference.
   
4. Follow Steps 1-6 from the previous section: Once you have your Application ID, follow the instructions outlined earlier (from step 1 with your Application ID) to update your phone number.

Can I update my phone number at a SASSA office?

Yes, you can visit your nearest SASSA office to request a phone number update.

Bring a valid form of identification (your ID book) and any documentation related to your grant application.

A SASSA staff member will assist you with the process.

Is there a deadline for updating my phone number with SASSA?

There isn’t a specific deadline for updating your phone number.

However, it’s highly recommended to keep your details current to ensure you receive important updates and notifications from SASSA regarding your grant.

What if I don’t update my phone number with SASSA?

If your phone number on record with SASSA is outdated, you may miss important information about your application status, payment details, or program changes.

This could lead to delays in receiving your grant or encountering issues during the application process.

How long does it take to update my phone number with SASSA?

Updating your phone number online should be a relatively quick process.

Once you submit the update, it typically takes effect within 24 hours.

Can I update my email address along with my phone number?

Yes, you can update both your phone number and email address by following the same steps outlined earlier.