How to renew a SASSA Grant?

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The South African Social Security Agency (SASSA) provides financial support to millions of South Africans through various social grants.

If you’re a SASSA beneficiary whose grant card is nearing expiry, renewing it ensures uninterrupted access to your funds. 

Do I Need to Renew My SASSA Grant?

In most cases, you won’t need to renew your SASSA grant itself.

Your grant eligibility is reviewed periodically by SASSA. However, you may need to renew your SASSA card if:

  1. Your card has expired. (Note: This does not currently apply in 2024 due to the extension)
  2. Your card has been lost, stolen, or damaged.
  3. Your name or ID number has changed.

When Will I Need to Renew My SASSA Card?

While the current extension allows expired cards to function in 2024, SASSA will announce a phased rollout for card replacements later.

We recommend staying informed by checking the official SASSA website or the Postbank website for updates.

Where Can I Renew My SASSA Card?

You can only renew your SASSA card in person at a South African Post Office branch.

Postbank is the official provider of SASSA cards, and no other bank is authorized for renewals.

How Do I Renew My SASSA Card?

This is a simple but detailed guide on renewing your SASSA card:

  1. Visit your nearest South African Post Office branch. You can find a branch locator on the Post Office website.
  2. Inform the official at the counter that you’d like to renew your SASSA grant card.
  3. Verify your identity. The official will ask you to show your South African ID document (green ID book or Smart ID card).
  4. Collect the SASSA card renewal form. Don’t hesitate to ask for assistance if you’re unsure how to fill it out.
  5. Complete the SASSA card renewal form carefully. Ensure all information is accurate and matches your ID document.
  6. Submit the completed form along with your expired or damaged SASSA card (if applicable).
  7. You may be required to provide additional documentation depending on the reason for your renewal.
  8. The official will provide you with a collection slip. This slip indicates the timeframe for collecting your new card.

How Long Does it Take to Renew My SASSA Card?

The processing time for a new SASSA card typically takes 5 to 10 working days.

You’ll be notified by SMS or mail once your card is ready for collection at your chosen Post Office branch.

What should I do if my SASSA card is lost or stolen?

If your SASSA card is lost or stolen, you should report it to SASSA immediately.

You can do this by visiting your nearest SASSA local office or calling the SASSA toll-free number at 0800 60 10 11.

Reporting a lost or stolen card will help to prevent unauthorized use of your grant funds.

Can someone else renew my SASSA card for me?

In most cases, you will need to renew your SASSA card in person.

However, if you are unable to visit a Post Office branch yourself, you can authorize someone to do it on your behalf.

This person will need to present a completed SASSA SASSA Grant Card Collection Authority form (SCPA04) along with your ID document (original and a copy) and their own ID document for verification.

You can download the SCPA04 form from the SASSA website.