How do I fix my SASSA Status?

The South African Social Security Agency distributes various social grants to eligible citizens.

However, handling the application process and understanding your application status can sometimes be confusing.

If you’ve checked your SASSA status and found it’s not what you expected, don’t worry.

This guide will outline the common SASSA application statuses and provide steps to help you resolve any issues.

What Does The SASSA Status Mean?

There are several statuses your SASSA application may display:

1. Pending: This indicates your application is still under review by SASSA. Be patient, processing times can vary depending on the grant type and current application volume.
2. Approved: Congratulations, your application has been successful and you should receive your grant payment soon.
3. Incomplete Application: There might be missing information or errors in your application that need to be addressed.
4. Identity Verification Failed: SASSA couldn’t verify your identity details.
5. Referred: Your application requires further investigation or additional documentation.
6. Declined: Unfortunately, your application was unsuccessful. You may be eligible to lodge an appeal.

How do I check my SASSA application status?

There are three ways to check your SASSA application status:

1. Online: Visit the SASSA website and click on “Status Enquiry.” Enter your ID number and the phone number you used during application. You’ll receive a one-time PIN (OTP) via SMS to access your status.
2. Moya App: If you applied for the R350 Social Relief of Distress (SRD) grant, you can download the Moya App and check your status there.
3. SASSA Local Office: Visit your nearest SASSA office with your ID document. A consultant can help you check your status.

How long will it take my SASSA application to be processed?

The processing times can vary depending on the specific grant and current workload.

However, it usually takes between 4-6 weeks to receive a response on your application.

What should I do if my SASSA application status is Incomplete Application?

This means there’s missing information or errors in your application.

The SASSA website allows updating application details.

Use your ID number and phone number to log in and find the “Update SASSA Application Details” section.

Carefully review your application for any missing fields or incorrect information and update them accordingly.

How can I fix SASSA application “Identity Verification Failed?”

This might be due to typos in your ID number, name mismatch, or system errors. Here’s what you can do:

1. Double-check your application: Ensure you entered your ID number correctly and that your name matches your ID document exactly.
2. Update your details online: If there were typos, use the SASSA website’s “Update SASSA Application Details” section to rectify them.
3. Contact SASSA: If the issue persists, call the SASSA National Call Centre at 0800 60 10 11 or visit your nearest SASSA office for assistance.

What does SASSA application status “Referred” mean?

A “Referred” status indicates your application requires further investigation or additional documentation.

SASSA will likely contact you with details on what information they need. Make sure you respond promptly to avoid delays.

Can I appeal if my SASSA application was declined?

Yes, you have the right to appeal a declined SASSA application.

The appeals process involves submitting a formal appeal with supporting documentation that justifies why the decision should be reconsidered.

You can lodge an appeal online through the SASSA website or visit your nearest SASSA office for assistance.