How do I change my phone number with SASSA?

Bybursariesafrica

In South Africa, staying connected with the South African Social Security Agency (SASSA) is important for grant applicants and recipients.

This is especially true if you rely on receiving updates and communication via phone number.

If you’ve recently changed your mobile number, updating it with SASSA ensures you don’t miss important information regarding your grant application or disbursement.

Changing Your Phone Number Online

The online method is the quickest and most convenient way to update your phone number with SASSA.

Here’s a step-by-step guide:

  1. Visit the SASSA SRD details change page: This dedicated webpage allows you to update your contact information.
  2. Enter your ID number: In the designated field, enter your 13-digit South African ID number.
  3. Locate your application ID (optional): If you’ve applied for a SASSA grant (like the SRD grant), you’ll have a unique 6-digit application ID. This ID can be found on any previous application correspondence you’ve received from SASSA. If you don’t have your application ID readily available, you can still update your phone number using just your ID number.
  4. Enter your application ID: If you have your application ID, enter it in the designated field.
  5. Verify your details (optional, but recommended): If you entered your application ID, you’ll be prompted to verify your email address associated with your SASSA account. This is an optional step, but it adds an extra layer of security.
  6. Enter your new phone number: In the designated field, carefully enter your new phone number. Double-check the number for accuracy to avoid any delays in receiving communication.
  7. Submit your request: Once you’ve reviewed all the details, click the “Submit” button to finalize your request.

SASSA will then process your update and send a confirmation message to your new phone number.

Changing Your Phone Number by Phone

If you’re unable to update your phone number online, you can contact the SASSA call center.

Here’s how you can do it:

  1. Dial the SASSA toll-free number: Call 0800 601 011.
  2. Follow the prompts: The automated system will guide you through a series of options. Select the option for “updating contact details” or “changing phone number.”
  3. Speak to a consultant (if prompted): You may be directed to a SASSA consultant who can assist you further. Be prepared to provide your ID number and explain that you want to update your phone number.

Please note that wait times on the SASSA call center hotline can vary.

You can consider using the online method for a potentially quicker solution.

How long does it take to update my phone number with SASSA?

The processing time for updating your phone number with SASSA can vary.

However, it usually takes within 24 to 48 hours for the update to reflect in their system.

Can I update my email address along with my phone number?

Yes, you can update both your phone number and email address through the same SASSA SRD details change webpage.

Simply follow the steps outlined above and enter your new email address in the designated field.

What if I don’t remember my application ID?

If you don’t have your application ID readily available, you can still update your phone number using just your South African ID number on the SASSA SRD details change webpage.

Once your phone number update is processed, SASSA will typically send a confirmation message to your new phone number.

Can I change my phone number at a SASSA office?

While there’s no official confirmation on SASSA’s website regarding in-person phone number updates, some sources suggest you might be able to do so at a SASSA office.

It’s recommended to contact your nearest SASSA office to inquire about this option beforehand.