How do I update my SASSA? – SASSA Status Check

The South African Social Security Agency (SASSA) administers various social grants that provide financial support to eligible South Africans.

Keeping your SASSA information up-to-date ensures smooth communication, application processing, and grant payments.

This article offers a guide to help you with updating your SASSA details, addressing common concerns, and providing helpful resources.

Can I update my SASSA information online?

Yes, for some SASSA grants, you can update specific information online through the SASSA website.

Currently, this option applies primarily to updating contact details for the COVID-19 Social Relief of Distress (SRD) grant.

The specific information you can update with SASSA depends on the grant you receive and the update method (online or in-person).

Generally, you can update:

Contact details: This includes your phone number and email address. Up-to-date contact information ensures SASSA can reach you regarding your application status, grant payments, and important updates.
Bank details: If your grant is paid directly into your bank account, keeping your bank details current is crucial to avoid payment delays or errors.
Application details: For some grants, you might be able to update specific details within your application during the application process. However, for significant changes, contacting SASSA directly is recommended.

There are two main ways to update your SASSA bank details:

Online (applicable to specific grants): If online updates are available for your grant, navigate to the relevant section on the SASSA website and follow the prompts to update your bank information.
In-person: Visit your nearest SASSA local office with the necessary documentation, which typically includes your South African ID document, proof of banking details (bank statement or cancelled cheque), and your SASSA application reference number (if available).

Updating your contact details with SASSA is a straightforward process and it can be done online:

COVID-19 SASSA SRD Grant: If you’re a recipient of the COVID-19 SASSA Social Relief of Distress (SRD) grant, you can update your contact details through the dedicated online portal. Enter your 13-digit South African ID number and the 6-digit Application ID (AppID) provided by SASSA. You can then update your phone number and/or email address.
Other Grants: While there isn’t a central online portal for updating contact details for all grants currently, contacting SASSA through their hotline or email is the recommended approach.

Your SASSA application reference number is a unique identifier assigned to your application.

This number might be displayed on your application confirmation document or any correspondence you received from SASSA.

If you cannot locate it, contacting SASSA directly is recommended.

If you don’t have access to the internet, you can update your SASSA information by visiting your nearest SASSA local office.

SASSA staff will be able to assist you with the update process.

The processing time for updating your SASSA information can vary depending on the update method and the specific information being changed.

Generally, online updates might be processed quicker than in-person updates.

SASSA recommends allowing up to 14 business days for the update to reflect in their system.

For the latest information on SASSA updates and procedures, you can refer to the following resources: