How long does an appeal for R350 take?

Bybursariesafrica

SASSA offers the Social Relief of Distress (SRD) grant, a monthly payment of R350, to unemployed South Africans facing financial troubles.

If your initial application for the R350 grant is declined, you have the right to appeal the decision.

However, the appeals process can be challenging especially when it comes to timelines.

How does the Appeals Process work?

Previously, SASSA handled all appeals internally.

However, as of 2023, appeals for the SRD grant are managed by the Independent Tribunal for Social Assistance Appeals.

This independent body reviews appeals and makes final decisions on the eligibility of applicants.

How Long Does an R350 Appeal Take?

The Independent Tribunal aims to finalize an appeal application within three months (90 days) from the date it’s received.

This timeframe is an estimate, and the actual processing time can vary depending on several factors, such as:

  1. The complexity of your case: Appeals with straightforward reasons for denial may be processed faster than those requiring in-depth investigation.
  2. The volume of appeals: The Tribunal may experience periods with a higher caseload, leading to slight delays.
  3. Gathering additional information: If the Tribunal requires further documentation from you or needs to verify information with external sources, the process might take longer.

What Happens During the Appeal Process?

Here’s a good look at the typical stages involved in processing an R350 appeal:

  1. Submitting your appeal: You can lodge your appeal online using the SASSA appeals portal.
  2. Tribunal receives your appeal: Once you submit your appeal, the Tribunal acknowledges receipt and assigns it a case number.
  3. Reviewing your application: The Tribunal reviews your appeal application, along with the supporting documentation you provide. They may also verify your information through various databases.
  4. Decision on your appeal: The Tribunal deliberates on your case and makes a final decision – either upholding the original denial or granting you the SRD grant.
  5. Communication of the decision: You will be notified of the Tribunal’s decision via SMS, email, or registered mail.

How Can I Check the Status of My R350 Appeal?

You can track the progress of your appeal through the SASSA appeals portal.

Simply enter your ID number and the phone number used during the appeal submission.

What are the grounds for appealing an R350 grant denial?

There are several valid reasons to appeal an R350 denial. Common grounds include:

  1. Errors in processing your application: If there were mistakes in processing your initial application (e.g. income verification errors), you can appeal.
  2. Changes in circumstances: If your financial situation has recently worsened (e.g. job loss), you can appeal based on your updated circumstances.
  3. Meeting eligibility criteria: If you believe you meet the eligibility criteria for the SRD grant but were denied, you can present your case through an appeal.

What documents do I need to submit with my appeal?

While submitting the appeal form online, you can also upload supporting documents that strengthen your case.

These may include:

  1. Proof of unemployment (e.g. retrenchment letter)
  2. Bank statements reflecting your financial hardship
  3. Affidavits from someone familiar with your financial situation

What if my R350 appeal is denied?

The decision of the Independent Tribunal is final for the SRD grant appeals process.

However, you can still consider approaching the High Court to challenge the decision, although this route involves legal assistance and associated costs.

Can I reapply for the R350 grant if my appeal is denied?

Yes, you can reapply for the R350 grant in a subsequent application cycle.

Make sure you meet the current eligibility criteria and address any issues identified during your previous application or appeal.

The Independent Tribunal for Social Assistance Appeals

The Independent Tribunal does not currently offer a public phone number for direct contact.

However, you can communicate with them through the online enquiry form available on their website.