How to check my SASSA status through the Moya App

Bybursariesafrica

In South Africa, the South African Social Security Agency (SASSA) plays a big part in providing financial support to eligible citizens.

Whether you’ve applied for a social grant or the COVID-19 Social Relief of Distress (SRD) grant, staying updated on your application status is necessary.

Thankfully, the Moya App offers a convenient and user-friendly way to check your SASSA status directly from your smartphone.

What is the Moya App?

The Moya App, also known as the Government Service Delivery App, is a free mobile application developed by the South African government.

It allows users to access various government services, including checking SASSA grant applications and payment dates.

The Moya App is available for download on both Android and iOS devices from their respective app stores.

How to Download and Use the Moya App to Check Your SASSA Status

Here’s a detailed guide on how to use the Moya App to check your SASSA status:

  1. Download the Moya App: Search for “Moya App” on the Google Play Store (Android) or App Store (iOS) and download the official application.
  2. Register or Login: If you’re a new user, tap “Register” and follow the on-screen instructions to create an account. Existing users can simply log in with their registered details.
  3. Link Your SASSA Profile (Optional): Linking your SASSA profile to the Moya App allows for quicker access to your grant information in the future. To link your profile, scroll to the “Settings” section within the app and follow the prompts. You’ll need your South African ID number and cellphone number registered with SASSA.
  4. Check Your SASSA Status: Once logged in, go to the “SASSA” section within the Moya App. You may be presented with different options depending on the type of grant you applied for. Select the relevant option (e.g. “SRD Grant Status”).
  5. Enter Your Details: You’ll be asked to enter your South African ID number and the cellphone number you used during your SASSA application. Ensure all details are entered correctly.
  6. View Your Status: After submitting your details, the Moya App will display your SASSA grant application status. This information might include:
    • Application approval status (approved, pending, rejected)
    • Payment dates (if applicable)
    • Reasons for rejection (if applicable)

You must make sure you have a stable internet connection for smooth operation of the app.

Keep the Moya App updated to the latest version for optimal performance and access to new features.

The Moya App offers additional functionalities beyond SASSA services so explore the app to discover other government services you might find helpful.

Can I check my SASSA status without the Moya App?

Yes, there are other ways to check your SASSA status. They are:

  1. Online: Visit the SASSA website and go to the “Status Check” section. Enter your South African ID number and cellphone number used during application.
  2. SMS: Send an SMS with “SASSA Status <ID Number>” to 30012 (Example: “SASSA Status 123456789012”). You’ll receive an SMS response with your application status.
  3. Phone Call: Contact the SASSA National Call Centre at 0860 60 1060. Be prepared with your South African ID number when calling.
  4. SASSA Local Office: Visit your nearest SASSA local office for assistance with checking your application status.

You’ll need your South African ID number and the cellphone number you used during your SASSA application.

What if the Moya App says my application is pending?

A pending status simply means a decision on your application hasn’t been made yet.

SASSA recommends waiting for an update through the Moya App, SMS, or their website.

If your SASSA application was rejected, the Moya App might display the reason for rejection within the status details.

If the reason is unclear, contact SASSA for further information.