Why is my SASSA R350 Approved But No Payment?

The South African Social Security Agency disburses the Social Relief of Distress (SRD) Grant, a financial support system for unemployed South Africans.

If your SASSA application for the R350 grant shows as approved but you haven’t received payment, it can be understandably frustrating.

What Are The Reasons for Delayed Payment?

These are some common reasons why your SASSA R350 payment might be delayed even though your application is approved:

1. High Application Volume: SASSA processes a large number of applications each month. While they strive for efficiency, there can be delays in processing and assigning payment dates, especially during peak periods.
2. Incomplete or Incorrect Bank Details: Ensure you provided accurate and current bank account details during your application. Any errors, such as typos in your account number or branch code, can prevent successful payment processing.
3. Bank Account Verification: SASSA may require verification of your bank account details before disbursing funds. This can take some time, but you’ll usually be notified via SMS.
4. Means Test Discrepancies: SASSA conducts a means test to assess financial eligibility. If your bank balance exceeds the set threshold, it might raise a flag and delay your payment while they investigate further.
5. Technical Issues: Occasionally, SASSA’s systems might encounter technical glitches that can temporarily affect payment processing.

What Can I Do To Resolve the Delay?

This is what you can do to quicken your SASSA R350 payment:

1. Check Your Application Status: Regularly monitor your SASSA application status through the SASSA website or by calling the SASSA toll-free number (0800 601 011). This will confirm if your application remains approved and provide any updated information on your payment date.
2. Verify Your Bank Details: Double-check the bank account information you provided during application. If you find any errors, contact SASSA to update your details. You can usually update your details through the SASSA website or by calling the toll-free number.
3. Contact SASSA: If you suspect your delay might be due to other reasons, reach out to SASSA for clarification. Explain your situation clearly, providing your ID number and application reference number. You can contact SASSA through their toll-free number (0800 601 011) or by visiting their regional offices in person.

How Long Does it Take to Receive Payment After SASSA Approval?

Once your SASSA application is approved, the timeframe for receiving payment can vary depending on processing times and chosen payment method.

Generally, payments are processed within a few business days of receiving a payment date.

What Are the Ways to Receive My SASSA SRD Payment?

SASSA offers several payment options for the SRD grant:

1. Direct Bank Deposit: This is the most common method. Funds are deposited directly into your nominated bank account.
2. Cash Send: You can choose to receive your grant payment in cash at specific participating retailers by collecting it with a unique code sent via SMS.
3. Post Office Collections: In some cases, you might be able to collect your grant payment at a designated post office branch.

Can I Check My SASSA Payment Date?

Yes. Once your application is approved and a payment date is assigned, you can usually access this information through the SASSA website or receive an SMS notification.

What Should I Do if My SASSA Application is Declined?

If your SASSA application is declined, you can check the reason for rejection within your application status on the SASSA website.

You also have the right to appeal the decision. The SASSA website provides information on the appeals process.