What Is an Invalid Login In Unisa?

Many Unisa students and staff face the frustrating “Invalid Login Credentials” message when attempting to log in to myUnisa or myModules.

This article will explain what an invalid login is in Unisa, the common causes, and how to troubleshoot the issue.

What Are My Unisa Login Credentials?

Your Unisa login credentials consist of two main components:

1. Username: For students, this is your student number. Staff members will use their Unisa email address.
2. Password: This is the password you created during your initial Unisa registration.

Unisa changed to a Microsoft O365 login system in recent years.

This means your Unisa password might be the same as your myLife email password.

How to Troubleshoot an Invalid Login in Unisa

If you want to troubleshoot an invalid login in Unisa, this is how to go about it.

1. Double-Check Your Username and Password: Typos are common causes. Ensure you’ve entered your credentials correctly, paying close attention to capitalization.
2. Clear Your Browser Cache and Cookies: Sometimes, outdated browser data can interfere with login processes. Clear your cache and cookies, then try logging in again.
3. Check for Caps Lock: Ensure Caps Lock is off, as Unisa passwords are case-sensitive.
4. Use the Correct Login Portal: There might be separate login portals for myUnisa and myModules. Verify you’re using the correct one for your intended access.
5. Reset Your Password: If you’re certain you’ve forgotten your password, Unisa offers a password reset option. Visit the myUnisa homepage and click on “Forgotten Unisa Password.” You’ll be prompted to enter your student number and other identifying details to receive a password reset link via your myLife email address.
6. New Student Login: If you’re a new student and encountering login issues, ensure your registration is complete and your myLife email account is activated. Contact the Unisa registration department for further assistance.
7. Technical Issues: Unisa’s login system may occasionally experience technical difficulties. Check the Unisa website for any announcements regarding login issues. You can also try logging in at a different time or using a different device.

What if I’m Still Facing Invalid Login Issues?

If you’ve gone through these troubleshooting steps and are still receiving an “Invalid Login Credentials” message, it’s advisable to contact the myUnisa Support Centre directly.

They can provide further personalized assistance and investigate the issue on your behalf. 

You can reach them via email at [email protected].

How to change Your Unisa Password

If you believe your password might be compromised or simply want to change it for security reasons, you can do so through the following steps:

1. Visit the Unisa website (https://www.unisa.ac.za/).
2. Click on “Forgotten Unisa Password.”
3. Enter your student number and click “Continue.”
4. Provide the required security information, including your surname, full names, date of birth, and ID/passport number.
5. Once verified, you’ll receive instructions on setting a new password.

What if I forgot my Unisa Password?

If you’ve forgotten your Unisa password, don’t panic. Just follow these steps to retrieve it:

1. Go to the Unisa website (https://www.unisa.ac.za/).
2. Click on “Forgotten Unisa Password.”
3. Enter your student number and click “Continue.”
4. Provide the necessary security information as mentioned earlier.
5. You’ll receive instructions via email on resetting your password.