How Do I Claim My Registration Refund At Unisa?

The University of South Africa (Unisa) offers a flexible learning environment, but there may be times when you need to withdraw your registration. 

Fortunately, Unisa has a well-defined refund policy to  assist you in such situations.

What are the reasons Unisa might grant a registration refund?

Unisa offers registration refunds under certain circumstances. Some common reasons for receiving a refund include:

1. Withdrawing from your studies: If you decide not to pursue your studies at Unisa, you can claim a refund on your registration fees.
2. Overpayment: If you accidentally pay more than the required registration fee, Unisa will process a refund for the excess amount.
3. Module cancellation: If a module you registered for is cancelled by Unisa, you’ll be eligible for a full refund for that specific module.
4. Administrative error: In the case of an administrative error on Unisa’s part, you may be entitled to a full or partial refund depending on the situation.

What are the deadlines for claiming a registration refund at Unisa?

The deadline for claiming a registration refund at Unisa depends on the reason for your withdrawal:

1. Withdrawal before commencement of studies: A full refund will be granted if you withdraw before receiving your study material.
2. Withdrawal within 14 days of receiving study material: You will receive a 50% refund on your registration fees.
3. Withdrawal after 14 days of receiving study material: Unfortunately, refunds are not granted for withdrawals after this timeframe.

What documents do I need to submit for a registration refund at Unisa?

To claim your registration refund, you will need to submit the following documents to Unisa’s Finance Department:

1. The completed and signed refund form: You can download the appropriate refund form (South African Students or International Students) from the Unisa website.
2. Proof of payment: This could be a copy of your bank statement reflecting the payment or a receipt from your chosen payment method.
3. Confirmation of banking details: If you are requesting an Electronic Funds Transfer (EFT) refund, you will need to provide your bank details with an official stamp from your bank.
4. A copy of your ID: A clear copy of your South African ID or passport (for international students) is required.
5. Additional documents: In specific cases, such as company or sponsor refunds, additional documentation might be necessary. Refer to the Unisa refund form for details.

How long does it take to receive a refund from Unisa?

Once Unisa receives your complete refund application, it can take up to 28 calendar days (for domestic students) or 21 business days (for international students) to process your refund. 

Refunds are normally issued in South African Rand (ZAR) and will be deposited into the bank account specified in your application.

Can I claim a refund after the deadline?

Unfortunately, Unisa adheres strictly to its refund deadlines. 

Refunds will not be granted for applications submitted after the designated timeframe.

Where can I find the official Unisa refund form?

The official Unisa refund forms can be downloaded from the Unisa website:

1. South African Students: https://www.unisa.ac.za/static/corporate_web/Content/Apply%20for%20admission/Documents/Official-refund-form-South-African-students.pdf
2. International Students: https://international.unisa.edu.au/siteassets/documents/terms_and_conditions_of_payment_and_refund_of_fees_for_international_students.pdf

I recommend that you carefully review the Unisa refund policy and deadlines before submitting your application.

If you have any questions or require further clarification, you can contact the Unisa Finance Department directly.

Remember that the sooner you submit your complete refund application, the faster you will receive your refund.