Facing trouble accessing your myUnisa account?

Don’t worry, this is a common issue, and retrieving your Unisa login credentials is a straightforward process.

The University of South Africa (Unisa) offers several methods to regain access to your online portal, depending on whether you’ve forgotten your password or student number.

This guide will walk you through the steps involved in retrieving your Unisa login information.

What if I’ve forgotten my Unisa Login password?

If you’ve forgotten your password but remember your student number, retrieving access is a simple process.

This is what you need to do:

  1. Visit the Forgotten UNISA Password webpage https://www.unisa.ac.za/sites/myunisa/default/Forgotten-UNISA-password.
  2. Enter your student number in the designated field.
  3. Click “Continue.”
  4. You’ll be asked to verify your identity by providing your surname, full names, date of birth, and either your South African ID number or passport number (ensure these details match what you used during registration).
  5. Click “Continue” again.
  6. Assuming the information matches their records, Unisa will send an email with password reset instructions to the email address linked to your student account.
  7. Follow the instructions in the email to set a new password.

Double-check that you’re entering the correct student number.

Repeatedly entering an incorrect number might temporarily lock your account.

How to Claim a New Unisa Login

If you’re a new student registering for the first time, you won’t have a pre-existing Unisa login.

In this case, you’ll need to claim your initial login details. Here’s how:

  1. Visit the Claim UNISA Login webpage.
  2. Complete the online application form with the necessary details.
  3. Once submitted, Unisa will process your application and send your login credentials to your registered email address.

What if I’ve forgotten my Student Number

Unisa doesn’t offer a direct method to retrieve a forgotten student number through their online portal.

However, you can contact the Unisa Contact Centre for assistance. Here are the contact details:

  1. Phone: +27 11 471 2442 / +27 11 471 2000
  2. Email: [email protected].

What if I Face Issues Resetting My Password?

Several factors can prevent a successful password reset. Here are some common troubleshooting steps:

  1. Incorrect Information: Double-check that you’ve entered your student number accurately. Ensure you’re using the same email address registered with Unisa.
  2. Disabled Account: In rare cases, your account might be disabled due to suspicious activity. Contact the Unisa IT Helpdesk at +27 11 471 2000 for assistance.
  3. Technical Issues: Occasionally, technical glitches might hinder the password reset process. Try again later or contact the IT Helpdesk for further guidance.

Can I change my username on myUnisa?

Unfortunately, usernames on myUnisa are typically your student number and cannot be changed.

How do I update my personal information on myUnisa?

You can update your personal information by logging into your myUnisa account and going to the “My Details” section.

What if I’m still having trouble accessing myUnisa account?

If you’ve exhausted all the mentioned options and still face login issues, contact the Unisa Contact Centre for further assistance.

Is there a Unisa mobile app?

Yes, Unisa offers a mobile app available for download on Android and iOS devices.

You can use the app to access various myUnisa features after logging in with your credentials.

How do I contact Unisa for support?

You can contact Unisa through various channels, including the Contact Centre at +27 11 471 2442, email at [email protected], or the IT Helpdesk at +27 11 471 2000.