How Does Unisa Refund Work?

Unisa understands that situations may arise where students need to request a refund.

So whether you need a refund due to overpayment, unexpected circumstances, or a change in study plans, Unisa has a well-defined refund policy in place to help you. 

Can I get a Unisa refund after the exam?

Generally, Unisa will not grant refunds for withdrawals after the first examination opportunity for a module.

There are some exceptions, but these are handled on a case-by-case basis and require documented proof of exceptional circumstances.

How long does a Unisa refund take?

Unisa aims to process refunds within 15 working days from the date they receive all the necessary documentation for your request.

This timeframe excludes any delays due to missing information or incomplete applications.

What documents do I need for a Unisa refund?

To request a refund, you will need to submit the following documents:

1. The completed Unisa refund form: You can find the relevant form for domestic or international students on the Unisa website.
2. Proof of payment: This could be a copy of your bank statement, credit card slip, or any other document that shows your payment to Unisa.
3. Confirmation of banking details: If you are requesting an Electronic Funds Transfer (EFT), you will need to provide your bank details with an official bank stamp.
4. Supporting documentation (if applicable): For specific reasons for requesting a refund, such as non-acceptance for a program, you may need to provide additional documentation to support your claim.

Where can I find the Unisa refund form?

You can download the Unisa refund form for domestic or international students on the Unisa website.

How are Unisa refunds processed?

Once you submit your complete refund request with all the required documentation, Unisa will assess your eligibility. 

If your request is approved, they will initiate the refund process.

What are the refund methods for Unisa?

Unisa will process refunds through the same method you used for your original payment. 

For example, if you paid by credit card, the refund will be issued to the same card. 

However, Unisa has recently implemented a new Electronic Funds Transfer (EFT) system for refunds. 

If you qualify for an EFT refund, you will receive an email notification with instructions on how to submit your bank details securely.

Who is Eligible for a Unisa Refund?

Generally, students are eligible for a Unisa refund in the following scenarios:

1. Overpayment: If you accidentally pay more than the required fees.
2. Cancellation of Registration: If you cancel your registration before the commencement of a course.
3. Withdrawal from a Course: If you withdraw from a course within the prescribed timeframe as outlined by Unisa.
4. Non-delivery of Study Material: If you haven’t received your study material after paying the fees.
5. Technical Difficulties: If technical issues prevent you from completing your registration or accessing study materials.
6. What is the deadline to withdraw from a Unisa course and get a refund?

The deadline to withdraw from a course and be eligible for a refund varies depending on the specific course.

You can find the withdrawal deadlines in the Unisa study guide for your registered course.

How do I contact Unisa about a refund?

For any enquiries about refunds, you can contact the Unisa Finance Department via email at [email protected].