Where Do I Send My Unisa Refund Form?

The University of South Africa (Unisa) understands that situations may arise where a student needs to request a refund.

Whether due to overpayment, withdrawal from a course, or unforeseen circumstances, Unisa has an active and efficient process for you to recoup your fees.

This article will guide you through the Unisa Refund Form submission process, including where to send it after completion.

How to Submit Your Unisa Refund Form

There are two main ways to submit your Unisa refund form:

1. Email: The preferred method for submitting your refund request is via email. You can send the completed form with all supporting documents to finan@unisa.ac.za.
2. Fax:  If you are unable to submit your request electronically, you can fax your completed form and supporting documents to 012-429-4150.

Regardless of your chosen submission method, make sure you keep a copy of the completed and signed form and all supporting documents for your records.

How to get your Unisa Refund Form

The Unisa refund form you need will depend on your student status: South African student or international student.

1. South African Students: Download the official Unisa Refund Request form (domestic students) from the Unisa website.
2. International Students: Download the official Unisa Refund Request form (international students) from the Unisa website.

How to complete the Unisa Refund Form

You must carefully read and complete all sections of the relevant refund form.

Ensure that you provide accurate and complete information, including:

1. Student number
2. Full name and title
3. Contact details (phone number, email address, and postal address)
4. Reason for requesting a refund (be clear and concise)
5. Refund amount requested
6. Preferred refund method (electronic transfer [EFT] or cheque)

What are the required Supporting Documents?

When submitting your refund request, ensure you include all the necessary supporting documents.

Failure to do so may delay the processing of your request.

The required documents will vary depending on your reason for requesting a refund.

Here are some common examples:

1. Proof of payment: A copy of your payment receipt for the fees you are requesting a refund for.
2. Withdrawal notification: A copy of any official documentation confirming your withdrawal from a course.
3. Supporting letter: A letter explaining your reason for requesting a refund, particularly if it is due to unforeseen circumstances.
4. Bank details (for EFT refunds): If you choose to receive your refund electronically, provide your bank account details, including branch code, account number, and account holder name.
5. Company registration number (for company refunds): If a company is requesting a refund on your behalf, include the company’s registration number.
6. Sponsor authorization letter (for international students): If a sponsor is funding your studies, include a letter from them authorizing the refund (applicable to international students only).

What is the processing Time for Unisa Refunds?

Unisa aims to process all complete refund requests within 15 business days from the date they receive all the necessary documentation.

However, this timeframe may vary depending on the complexity of your request.

How to track Your Unisa Refund

Unisa does not currently offer an online system for tracking the status of your refund request.

But you can check on the progress of your request by contacting the Unisa Finance Department via email at finan@unisa.ac.za or by calling them at +27 11 471-2000.

What if My Unisa Refund Request is Denied?

If your Unisa refund request is denied, you will receive written notification from the university outlining the reasons for the denial.

You have the right to appeal the decision. The appeals process will be outlined in the notification you receive.