Who Can I Contact At Unisa?
Unisa is the largest open distance learning university in Africa.
Given its remote learning structure, finding who to contact for various inquiries can sometimes feel overwhelming.
This guide aims to simplify that process by providing some of Unisa’s various contact points depending on your specific needs.
Does Unisa have a physical address?
Yes, Unisa has a physical address located in Pretoria. The main campus is situated at Preller Street, Muckleneuk Ridge, Pretoria.
There’s also a Sunnyside campus that deals with applications, registrations, and houses a learning center.
The Sunnyside campus is located at Cnr Justice Mahomed Street & Steve Biko Road, Pretoria.
While both campuses offer in-person services, I advise that you contact Unisa beforehand to confirm operating hours and enquire if an appointment is necessary.
Who to contact for student enquiries?
This is the most common category of inquiries at Unisa. For general student-related questions, you can contact the following:
- Toll-Free Number: 0800 00 1870. This is the most convenient option for many students.
- Email: Unisa has a dedicated email address for student inquiries: [email address removed].
When using email, be sure to include your student number in the subject line to ensure faster and more efficient routing of your enquiry.
Who to contact for inquiries about a specific program or faculty?
Unisa categorizes its programs under various colleges. If your enquiry pertains to a specific program or faculty, it’s recommended to reach out directly to the relevant college.
A list of college contact details can be found on the Unisa website https://www.unisa.ac.za/sites/corporate/default/Contact-us/Student-enquiries.
Who to contact for Honours & Postgraduate Diplomas?
For enquiries related to Honours or Postgraduate Diplomas, you should contact the college offering the specific program you’re interested in.
The contact details for Honours and Postgraduate Diplomas are available on the Unisa website https://www.unisa.ac.za/sites/corporate/default/Contact-us/Student-enquiries.
How do I contact Unisa for application enquiries?
For application enquiries, you can use the general student enquiries contact details mentioned earlier.
However, the quickest and most efficient way to apply is through the online application portal on the Unisa website.
What if I have a complaint about Unisa?
If you have a complaint about Unisa, the university encourages following a step-by-step process to ensure your grievance is addressed effectively.
Details regarding the Unisa complaints procedure can be found on the university website.
How do I contact Unisa for academic enquiries?
For academic enquiries related to a specific module or program, it’s recommended to consult your study guide or reach out to your lecturer directly.
The lecturer’s contact details should be included in your course material.
Who can I contact for help if I’m struggling with a Unisa course?
Unisa offers various support structures for students encountering academic difficulties.
The first point of contact should be your lecturer. Additionally, Unisa has a network of student advisors who can provide guidance and support.
You can find contact information for student advisors on the Unisa website.
How do I contact Unisa for library enquiries?
Unisa has a comprehensive library service that caters to distance learning students.
You can find information on library services and contact details for librarians on the Unisa website https://www.unisa.ac.za/sites/corporate/default/Library.