Why can’t I Access My Modules On Unisa?

Every semester, many Unisa students face difficulties when accessing their modules on myModules.

This can be a frustrating experience, especially for those new to online learning. 

How do I log in to myModules at Unisa?

Unisa transitioned to a new login system in September 2023. 

Students now use their Microsoft O365 credentials (your Unisa student email and password) to access myModules.

Here’s how to log in:

1. Visit the myUnisa website (https://www.unisa.ac.za/).
2. Click the prominent “Login to myModules” button.
3. Choose “Unisa Staff/Marker email address, or Student myLife e-mail address”.
4. Enter your Unisa student email address and password.
5. Click “Sign In”.

The new login process leverages Microsoft O365 for enhanced security.

If you haven’t already, ensure you have activated your Unisa student email address.

What is the difference between myUnisa and myModules?

Think of myUnisa as a platform for all your administrative Unisa needs.

Here, you can register for courses, view your academic record, update personal details, and make online payments.

MyModules, on the other hand, is dedicated only to your academic content and interactive learning activities.

Why am I getting an invalid credentials error on myUnisa?

An invalid credentials error normally indicates a problem with your login details.

Here are some troubleshooting steps:

1. Double-check your username and password: Ensure you’re entering the correct information, including upper and lowercase letters.
2. Clear your browser cache and cookies: Outdated cache data can sometimes interfere with login processes. Refer to your browser’s settings for instructions on clearing cache.
3. Check for Unisa system maintenance: Occasionally, scheduled maintenance on Unisa servers might temporarily restrict access. You can find information about planned maintenance on the Unisa website.
4. Use a different browser: If the issue persists, try accessing myUnisa using a different web browser to rule out browser-specific problems.

How do I clear my browser cache on Unisa?

The process for clearing your cache varies depending on the browser you’re using. Here are general guidelines:

1. Google Chrome: Click the three-dot menu, go to “Settings,” then “Privacy and security” and choose “Clear browsing data.”
2. Mozilla Firefox: Click the three-line menu, then “Options” or “Preferences” depending on your version. Select “Privacy & Security” and choose “Clear Data.”
3. Microsoft Edge: Click the three-dot menu, select “Settings,” then “Privacy, search, and services.” Under “Clear browsing data,” choose what you want to clear and click “Clear now.”

Is there Unisa maintenance scheduled that might affect myModules access?

Unisa occasionally conducts scheduled maintenance on its systems, which might temporarily restrict access to myModules.

I recommend that you check the Unisa website for announcements regarding upcoming maintenance periods.

Who should I contact if I can’t access my modules on myUnisa?

If you’ve exhausted the troubleshooting steps above and still can’t access your modules, you can reach out to the Unisa IT Helpdesk for further assistance.

Here are the contact details:

1. Email: info@unisa.ac.za
2. Telephone: +27 (0) 11 471 2400